support code 5011 canon ts9120

Solution for support code 5011 in canon printer, The support code 5011 in the Canon mp280 printer stands for scanner failure In this article...

How can we solve the support code 5011?
How can we solve the support code 5011? 

Canon is one of the leading brands in the field of electronic gadgets. They're well known for producing Copiers and printers. They produce the top class copiers and printers which have outstanding performances. The Canon copiers and printers give excellent quality prints.

Solution for support code 5011 in canon printer

Every Copiers and printer have technical and mechanical errors when they do lots of work or become aged. No matter which is the brand. it occurs in every printer. In this article, we are discussing the method for troubleshooting the support code 5011 in the Canon Pixma mp280 all-In-One inkjet printer. I hope this will be able to fix your issue.

What does the support code 5011 really mean?

The support code 5011 in the Canon Pixma mp280, MP282, MP480, MP490, and MP492 printer stands for scanner failure. The scanner fails to initialize because the lamp is unable to turn on quickly. If this error code appears on your printer, then you can't continue your printing. There may be many causes behind this error.


How can we solve the support code 5011?

  • Check inside of the printer if any paper or other objects stacked in it.
  • Clean your Encoder strip. It is situated behind the carriage. Clean it carefully.
  • Replace your scanner unit if necessary

Method for resetting the support code 5011

  1. First of all, turn off your printer
  2. Then press and hold the power button and cancel button simultaneously. 
  3. After this hold the power button and release the cancel button. 
  4. Then press the cancel button 4 times. Now release both buttons.

This procedure will reset your support code 5011. This is not a permanent solution for this support code.

I hope this helps you.  If the error persists after doing the above solutions, you should contact the Canon Customer Service Team for the assistance of an expert.

Please let's know your feedback through the comment section


  1. Incredible posting this is from you. I am really and truly thrilled to read this marvelous post. You've really impressed me today. I hope you'll continue to do so! Also check into our site.

    The Canon Printer error code 5011 is a common error and you can clear this error message within a few minutes. This error code appears when the ink cartridge holder is stuck, or a piece of paper is stuck on the cartridge holder. It may also happen due to a misplaced cartridge. In this case, you just have to remove the cartridge and insert it once again into the print head holder

    Simple Steps To Cartridge Reinstall:

    While printing on the Canon printer, if you notice the error code 5011 on the LCD screen, turn off the printer and then remove the power cord from it.
    According to the printer model, you can turn ON or OFF the printer while removing the ink cartridges.
    But when the error 5011 occurs, we recommend that you turn OFF the printer.
    Open the scanner unit and remove the misplaced cartridge from the print head holder.
    Now, reinstall the ink cartridge into the print head holder until it snaps.
    Once the process is complete, lower the scanner unit and then connect the power cord to the printer.
    Press the Power button to turn ON the Canon printer and check if the 5011 error message is cleared from the printer's screen.

    Now the error code might be resolved. If it still persists, kindly refer

  2. none of the options work for. even the support centre is unable to fix the 5011 error on my TS9020 printer.



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CORONA TECHNICAL: support code 5011 canon ts9120
support code 5011 canon ts9120
Solution for support code 5011 in canon printer, The support code 5011 in the Canon mp280 printer stands for scanner failure In this article...
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